Keya Games

Terms of Service

Mystic Tides: Merge & Story · Effective date: 13 July 2026 · Last updated: 28 August 2026

These Terms of Service (the “Terms”) are a legal agreement between you and Keya Games Inc., a Delaware corporation with its address at 1401 Pennsylvania Ave., Suite 105, #2334, Wilmington, Delaware 19806, USA (“Keya Games”, “we”, “us”, or “our”). They govern your access to and use of the mobile game Mystic Tides (published on app stores as “Mystic Tides: Merge & Story”), including all related content, updates, and services (collectively, the “Game”).

1. Acceptance of These Terms

By downloading, installing, or playing the Game, you agree to be bound by these Terms and by our Privacy Policy, available at https://www.keyagames.com/mystictides/privacy-policy.html. If you do not agree to these Terms, do not install or use the Game.

We may modify these Terms from time to time. When we make material changes, we will take reasonable steps to notify you, such as by posting an in-game notice or updating the “Last updated” date above. Your continued use of the Game after changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Game.

2. Eligibility

You must be at least 13 years old to use the Game. The Game is not directed at, and may not be used by, children under 13. If we learn that a person under 13 is using the Game, we will terminate that account.

If you are between 13 and 17 years old (or under the age of legal majority in your jurisdiction), you may use the Game only with the consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf. By using the Game, you represent that you meet these requirements.

3. License to Use the Game

Subject to your compliance with these Terms, Keya Games grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to install and play the Game on a compatible mobile device that you own or control, solely for your own private, non-commercial entertainment.

This license does not grant you any ownership interest in the Game or its content. We may revoke this license at any time as described in Section 10 (Termination). All rights not expressly granted to you are reserved by Keya Games and its licensors.

4. Accounts

When you first launch the Game, a guest account is created automatically and associated with an identifier tied to your device. A guest account exists only on that device: if you delete the Game, lose or reset your device, or your device identifier changes, your guest account and all associated progress and purchases may be permanently lost and cannot be recovered. To protect your progress, you may link your account to a Facebook account or, on iOS, to Sign in with Apple, through the in-game settings.

You are responsible for maintaining the security of your device and any linked login credentials, and for all activity that occurs under your account. You may not sell, rent, lease, share, or transfer your account to any other person. Notify us at support@keyagames.com if you believe your account has been compromised.

We may suspend or terminate your account as described in Section 10. You may delete your account at any time, either in the Game via Settings → Account → Delete Account or on the web through our contact form, choosing the topic “Account Deletion Request”. Account deletion is permanent and includes the loss of all progress and Virtual Items. For details on how your personal data is handled, see our Privacy Policy.

5. Display Names and Player Content

The Game lets you choose an optional display name. You are responsible for the name you choose, and you must not select a display name that:

By submitting a display name or any other content to the Game, you grant Keya Games a worldwide, non-exclusive, royalty-free, sublicensable license to use, store, reproduce, and display that content for the purpose of operating and promoting the Game. You confirm that you have the right to grant this license.

We may review display names and may change, remove, or reset any display name that we reasonably believe breaches these Terms, and we may suspend or terminate accounts for repeated or serious breaches. If your display name is reset, you may choose a new compliant one.

6. Virtual Items and Virtual Currency

The Game may offer virtual currency and virtual items (collectively, “Virtual Items”) that can be earned through gameplay or purchased with real money. Virtual Items have no real-world monetary value. They are not property; what you receive is a limited, revocable license to use them within the Game under these Terms. Virtual Items cannot be transferred, sold, traded, or exchanged outside the Game, cannot be redeemed or “cashed out” for real money or anything of value, and are not associated with any blockchain asset or NFT.

All purchases of Virtual Items are final and non-refundable, except as required by applicable law or by the refund policies of the app store through which you made the purchase (see Section 7). We may modify, rebalance, substitute, or remove Virtual Items at any time as part of operating the Game. Upon termination or deletion of your account, or discontinuation of the Game, all Virtual Items associated with your account are forfeited without compensation.

7. Purchases and Billing

All in-app purchases are processed by the platform from which you downloaded the Game — the Apple App Store or Google Play — under that platform’s own terms, payment methods, and billing practices. Keya Games does not process your payment and does not store your payment details.

Prices are displayed in the store before purchase and may change at any time; changes do not affect purchases already completed. Refund requests are governed by the applicable app store’s refund policies and must generally be directed to Apple or Google. Nothing in this section limits any non-waivable refund rights you may have under applicable law.

8. Right of Withdrawal (EEA and UK Consumers)

If you are a consumer resident in the European Economic Area or the United Kingdom, you normally have the right to withdraw from a distance contract for digital content within fourteen (14) days without giving a reason.

However, when you purchase Virtual Items, you expressly request that we supply the digital content immediately, and you acknowledge that you thereby lose your right of withdrawal once supply has begun. Virtual Items are delivered to your account immediately upon purchase.

Where a purchase has been made but the corresponding Virtual Items have not yet been delivered to your account, you may withdraw within the fourteen-day period by contacting us through our contact form or at support@keyagames.com. Because purchases are processed by Apple or Google, refunds are issued through the relevant store. This section does not affect your statutory rights in respect of digital content that is faulty or not as described.

9. Advertising and Third-Party Services

The Game offers optional rewarded advertisements: short video ads that you may choose to watch in exchange for an in-game benefit. Watching an ad is always your choice — the Game does not require you to view advertising in order to play, and we do not display forced or interstitial advertising. The content of third-party advertisements is the responsibility of the respective advertiser, and we do not endorse any advertised product or service.

The Game and its advertisements may contain links to third-party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party, and your use of third-party websites or services is at your own risk and subject to their own terms and privacy policies.

10. User Conduct

You agree to use the Game only for lawful purposes and in accordance with these Terms. You must not:

We may investigate suspected violations and take any action we consider appropriate, including removing content, revoking Virtual Items obtained through prohibited conduct, and suspending or terminating accounts.

11. Intellectual Property

The Game and all of its content — including software, artwork, characters, story, music, sound effects, text, names, logos, and trademarks — are owned by Keya Games or its licensors and are protected by copyright, trademark, and other intellectual property laws. Except for the limited license in Section 3, nothing in these Terms transfers any intellectual property rights to you.

If you send us feedback, suggestions, or ideas about the Game, you grant Keya Games a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use, modify, and incorporate that feedback for any purpose, without any obligation or compensation to you.

12. Copyright Complaints (DMCA)

We respect the intellectual property rights of others. If you believe that material available in or through the Game infringes your copyright, you may send a notice under the U.S. Digital Millennium Copyright Act to our designated agent:

Keya Games Inc. — DMCA Designated Agent
1401 Pennsylvania Ave., Suite 105, #2334, Wilmington, Delaware 19806, USA
support@keyagames.com (subject line: “DMCA Notice”)

Your notice must include: (a) a physical or electronic signature of the copyright owner or a person authorised to act on their behalf; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the material claimed to be infringing and information reasonably sufficient to locate it; (d) your contact details; (e) a statement that you have a good-faith belief that the use is not authorised by the copyright owner, its agent, or the law; and (f) a statement, made under penalty of perjury, that the information in the notice is accurate and that you are authorised to act on behalf of the copyright owner.

If you believe material was removed in error, you may send a counter-notice to the same address containing the information required by 17 U.S.C. § 512(g). Please be aware that under 17 U.S.C. § 512(f) you may be liable for damages if you knowingly misrepresent that material is infringing or was removed in error. We terminate the accounts of repeat infringers in appropriate circumstances.

13. Export Controls and Sanctions

The Game may be subject to U.S. export control and economic sanctions laws. By using the Game, you represent and warrant that you are not located in, under the control of, or a national or resident of any country subject to a U.S. Government embargo or designated by the U.S. Government as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties. You agree not to use or export the Game in violation of any applicable export laws or regulations.

14. Termination

We may suspend or terminate your account and your access to the Game, with or without notice, if you breach these Terms, if we are required to do so by law, or if we discontinue the Game or any part of it. You may stop using the Game at any time and may delete your account through the channels described in Section 4.

Upon termination, the license granted in Section 3 ends immediately and all Virtual Items are forfeited as described in Section 6. Sections that by their nature should survive termination — including Sections 5, 6, 11, 12, and 15 through 21 — will survive.

15. Disclaimers

THE GAME IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE GAME WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, OR THAT DEFECTS WILL BE CORRECTED. WE MAY MODIFY, SUSPEND, OR DISCONTINUE THE GAME, IN WHOLE OR IN PART, AT ANY TIME.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In that case, warranties are excluded to the maximum extent permitted by applicable law. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded under applicable law.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, KEYA GAMES AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR GAME PROGRESS, ARISING OUT OF OR RELATING TO THESE TERMS OR THE GAME, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF KEYA GAMES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE GAME WILL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US THROUGH THE GAME IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM (OR ONE HUNDRED U.S. DOLLARS (US$100) IF YOU HAVE MADE NO SUCH PAYMENTS). Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

17. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Keya Games and its officers, directors, employees, agents, and licensors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to your breach of these Terms, your violation of applicable law, or your misuse of the Game.

18. Force Majeure

We are not liable for any failure or delay in performing our obligations under these Terms where that failure or delay results from causes beyond our reasonable control, including acts of God, natural disasters, epidemics, war, terrorism, civil unrest, labour disputes, failures of power or telecommunications networks, failures or outages of third-party hosting, app store, or network providers, government action, or changes in applicable law.

19. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws principles, and excluding the United Nations Convention on Contracts for the International Sale of Goods.

Informal resolution. Before starting any formal proceeding, you agree to first contact us at support@keyagames.com and attempt in good faith to resolve the dispute informally for at least thirty (30) days.

Binding arbitration. Except for disputes that qualify for small-claims court or claims for injunctive relief regarding intellectual property, any dispute arising out of or relating to these Terms or the Game will be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, rather than in court. The arbitration will be conducted in English on an individual basis, and judgment on the award may be entered in any court of competent jurisdiction.

Class action waiver. YOU AND KEYA GAMES EACH AGREE THAT DISPUTES MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims. If this class action waiver is found unenforceable as to a particular claim, that claim (and only that claim) must proceed in court.

Coordinated or mass filings. If twenty-five (25) or more demands for arbitration raising similar claims are filed against Keya Games by or with the assistance of the same law firm, group of firms, or coordinated counsel, those demands constitute a “Mass Arbitration”. A Mass Arbitration will be administered under the AAA’s Mass Arbitration Supplementary Rules (or the equivalent then-current AAA procedures) in addition to the Consumer Arbitration Rules, and the administrator may verify that each individual demand is authorised by the claimant named in it. This paragraph does not permit class, collective, or representative proceedings, which remain waived above.

Time limit for claims. Any dispute must be brought within two (2) years after the events giving rise to it, or within any shorter period required by applicable law. A dispute not brought within that period is permanently barred. This paragraph does not apply where the law of your country of residence provides a longer non-waivable limitation period.

Opt-out. You may opt out of this arbitration agreement within thirty (30) days of first accepting these Terms by sending written notice, including your name and account details, to support@keyagames.com (subject line: “Arbitration Opt-Out”).

Consumers outside the United States. If you are a consumer resident in the European Economic Area, the United Kingdom, Switzerland, or another jurisdiction whose law does not permit the arbitration agreement or class action waiver above, those provisions do not apply to you. In that case you may bring proceedings in the courts of your country of residence, the mandatory consumer protection law of your country of residence continues to apply, and nothing in these Terms deprives you of that protection. EEA consumers may also use the European Commission’s online dispute resolution platform.

20. Apple- and Google-Specific Terms

Apple App Store. If you downloaded the Game from the Apple App Store, these Terms are between you and Keya Games only, not with Apple Inc. (“Apple”). Apple has no obligation to provide maintenance or support for the Game. In the event of any failure of the Game to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) of the Game to you; to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the Game. Apple is not responsible for addressing any claims relating to the Game, including product liability claims, claims that the Game fails to conform to legal or regulatory requirements, and consumer protection claims, or any third-party claims that the Game infringes intellectual property rights. You represent that you comply with the requirements of Section 13 (Export Controls and Sanctions). Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

Google Play. If you downloaded the Game from Google Play, your use of the Game must also comply with the Google Play Terms of Service. These Terms are between you and Keya Games only; Google LLC has no responsibility for the Game or its content, and no obligation to provide support for it. In the event of a conflict between these Terms and the Google Play Terms of Service with respect to your use of Google Play, the Google Play Terms of Service will prevail.

21. Severability, Entire Agreement, and Contact

If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision is not a waiver of that right or provision. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets.

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Keya Games regarding the Game and supersede all prior agreements and understandings on that subject.

Questions about these Terms may be directed to:

Keya Games Inc.
1401 Pennsylvania Ave., Suite 105, #2334
Wilmington, Delaware 19806, USA
support@keyagames.com
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